Shipping & Returns

Ordering & availability

Orders are arranged through direct enquiry during our initial launch.

Before payment, we confirm product availability, quantities, pricing, shipping costs, and estimated dispatch timing. A website enquiry does not reserve stock or confirm an order.

Please wait for our confirmation and invoice before making payment.

Shipping & delivery

Shipping options and costs are quoted based on your delivery address, order size, and product requirements.

Dispatch timing includes the time needed to source and prepare your items. Courier transit time is separate. We will explain both estimates before payment and inform you of any changes affecting your order.

For international enquiries, shipping availability and any applicable import arrangements will be discussed before the order is confirmed.

Damaged, faulty, or incorrect items

Please check your items when they arrive. If something is damaged, faulty, missing, or different from your confirmed order, contact hello@moccalo.com as soon as possible with your order reference and a description of the issue.

Where possible, include photographs of the item and packaging to help us assess the problem. We will review your report and arrange an appropriate resolution, including replacement or refund where applicable.

Please contact us before returning an item so we can provide the correct return address and shipping instructions.

Natural variations

Wood grain, colour, and texture vary naturally between pieces. Your item may differ slightly from product photographs.

Natural variation does not excuse damage, defects, or a product that does not match its agreed description.

Changes & cancellations

If you need to change or cancel an order, please contact us promptly. We will confirm the available options based on the progress of your order and the terms agreed before payment.

Nothing in this policy limits your rights under applicable consumer protection law.