Privacy Policy

This Privacy Policy explains how MOCCALO handles personal information when you browse our website, create an account, request a catalogue, contact us, or arrange an order.

Who we are

MOCCALO is a brand of PT Forma Loka Indonesia, based in Bali, Indonesia. PT Forma Loka Indonesia is responsible for the personal information handled through MOCCALO.

Website: https://moccalo.com
Privacy enquiries: hello@moccalo.com

Information we collect

Depending on how you interact with us, we collect information such as:

Your name, email address, and account details when you register.

Your company or property name, country, catalogue preferences, and messages when you submit a form.

Contact details, delivery addresses, order information, and payment confirmation details when you arrange an order with us.

Our website and hosting services may also record technical information, such as your IP address, browser information, and access logs, to operate and protect the website.

Please avoid including sensitive personal information or payment credentials in enquiry forms.

How we use your information

We use your information to manage your account, respond to enquiries, send requested catalogues, prepare quotations, arrange confirmed orders and deliveries, provide customer support, and maintain business records.

We also use relevant technical information to troubleshoot problems, maintain website security, and prevent misuse.

Depending on the purpose, processing is based on steps requested before an order, performance of an agreement, legal obligations, legitimate operational interests where permitted, or your consent where required.

Information marked as required on a form is needed to handle that request. Other fields are optional.

Requesting a catalogue does not automatically subscribe you to promotional emails. Any optional marketing subscription will be presented separately.

Who may receive your information

Relevant information may be handled by authorised MOCCALO personnel and service providers supporting our hosting, email delivery, website maintenance, accounting, and order fulfilment.

Our website and business email use Hostinger services. Form submissions are stored through our website and sent to our business email for follow-up.

For confirmed orders, necessary delivery information may be shared with couriers or fulfilment partners. We may also disclose information where required by law.

Service providers may process information outside Indonesia. Any such transfers must meet applicable data protection requirements.

Cookies

Our website uses cookies to support functions such as signing in and maintaining account sessions.

You can manage or delete cookies through your browser settings. Blocking certain cookies may prevent account features from working properly.

How long we keep information

We retain personal information for as long as necessary for the purpose for which it was collected, including handling enquiries, maintaining active accounts, fulfilling orders, and resolving issues.

Some transaction records may need to be retained for accounting, tax, or other legal requirements. Retention therefore depends on the type of information and the applicable requirements.

You can contact us to request deletion. We will explain if particular records must be retained.

Your privacy rights

Subject to applicable law, you may request information about our processing, access to or a copy of your personal information, correction of inaccurate information, deletion, or restriction of processing.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before withdrawal.

To make a request or raise a privacy concern, email hello@moccalo.com. We may need to verify your identity before providing information or acting on your request.

You may also raise a complaint with the relevant authority or use other remedies available under applicable law.

Updates to this policy

We may update this policy when our services or data practices change. The latest version will be available on this page, together with its revision date.

Last updated: 09 September 2026